The Grand Mayan

NUEVO VALLARTA      RIVIERA MAYA     LOS CABOS     PUERTO PEÑASCO     ACAPULCO
ACCOMODATIONS      Reservations >>> 602 791-1474 (textable)      diane@grandmayan.net

FAQ

Grand Mayan Lobby

Can we check in any day of the week?

All Vidanta Resorts check in dates are Friday, Saturday, Sunday and Monday for 7 nights.

What is the maximum number of people allowed in each unit?

Two bedroom suite: 6 adults and 2 children
One bedroom suite: 4 adults and 2 children
Studio: 2 adults and 2 children under 12

How do we secure a reservation with www.grandmayan.net?

  • You can contact GrandMayan.net via our website, text, or phone to request the date, location and type of accommodations you are interested in.
  • I will respond, usually that same day, with availability options.
  • You can submit payment via Credit Card, Wire Transfer, Cashier’s Check, Bank Deposit, or PayPal.
  • We will send you the Resort Confirmation with your check in name and a Check-In Letter. You provide both of these documents to the front desk upon arrival.
  • You submit the hard copy confirmation to the resort at check in and have a wonderful time.

Is babysitting available and are there any children’s programs offered?

Babysitting can be arranged during the day and in the evening. Vidanta Resorts are truly kid friendly, with fun children’s programs all day and evening activities as well.

Is there a grocery store at the resort?

Yes, there is a small store on property. We usually make one or two trips to a nearby grocery store for better selection and prices, although you do not need to. A shuttle and cabs are available.

Is there internet access?

Yes, all resorts have internet access throughout the properties – fees and quality may differ between resorts.

Is the kitchen fully equipped?

Yes, there is a medium size refrigerator, cooktop, microwave, toaster, blender, coffee maker, pots and pans, china, glasses and cutlery.

Is an all-inclusive option offered?

No, at this time the resort does not offer an all inclusive plan.

Is there a fee for use of the spa and gym?

For Grand Mayan guests, the use of the spa and gym is included.

Is there Complimentary Airport Pickup?

Yes, there is Complimentary Airport Pickup for travel to the Resort. Please book the pickup before arrival.

Is there an All Inclusive option?

No there it is not currently offered.