The Grand Mayan

NUEVO VALLARTA      RIVIERA MAYA     LOS CABOS     PUERTO PEÑASCO     ACAPULCO     JOYÁ by Cirque du Soleil     Cirque du Soleil – Theme Park

FAQ

Can we check in any day of the week?

All Mayan Resorts check in dates are on a Friday, Saturday or Sunday for 7 nights.

What is the maximum number of people allowed in each unit?

Two bedroom suite: 6 adults and 2 children
One bedroom suite: 4 adults and 2 children
Studio: 2 adults and 2 children under 12

How do we secure a reservation with www.grandmayan.net?

  • You contact www.grandmayan.net via our website or by phone to request the date, location and type of accommodations you are interested in.
  • I will respond, usually that same day, with availability options.
  • You submit payment via www.paypal.com, wire transfer or cashier’s check.
  • I will send you the confirmation with your name and reservation number on it.
  • You submit the hard copy confirmation to the resort at check in and have a wonderful time.

Is babysitting available and are there any children’s programs offered?

Babysitting can be arranged during the day and in the evening. Mayan Resorts are truly kid friendly, with fun children’s programs all day and evening activities as well.

Is there a grocery store at the resort?

Yes, there is a small store on property. We usually make one or two trips to a nearby grocery store for better selection and prices, although you do not need to. A shuttle and cabs are available.

Is there internet access?

Yes, all resorts have internet access throughout the properties – fees and quality may differ between resorts.

Is the kitchen fully equipped?

Yes, there is a medium size refrigerator, cooktop, microwave, toaster, blender, coffee maker, pots and pans, china, glasses and cutlery.

Is an all-inclusive option offered?

No, at this time the resort does not offer an all inclusive plan.

Is there a fee for use of the spa?

For Grand Mayan guests, the use of the spa is included.

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